Enterprise Funded
Fortified Protection
Govt. authorized
Enterprise Funded
Fortified Protection
Govt. authorized
Why GoNPay?
Municipal service payments made simple!
Benefits
Pay Smarter. Live Better
GoNPay isn’t just a digital wallet, it’s a smarter way for municipalities and citizens to manage utility payments. With our game-changing “Pay Before You Use” model, GoNPay unlocks efficiency, accountability, and financial sustainability for public services.
Instant Revenue Collection
Say goodbye to 90-day payment cycles. GoNPay’s prepaid wallet model allows municipalities to collect revenue before services are used, improving liquidity and reducing reliance on debt recovery processes.
Lower Risk, Less Admin
Reduce bad debt and operational strain. By shifting to prepayment, municipalities can significantly cut down on overdue payments and eliminate costly debt collection, freeing up time and resources for service improvement.
Reliable Service Delivery
Cash flow you can count on. With a steady stream of prepaid income, municipalities can plan better, act faster, and deliver more reliable services to residents, from water and electricity to traffic services.
Real-Time Usage Visibility
Empower residents and improve forecasting. Citizens can view their daily usage in real-time, while municipalities gain actionable data to better forecast demand and optimise service delivery.
Now Live on the City of Johannesburg’s CSD App
What Makes GoNPay Different
More Than A Payment Platform , its a Smart City Catalyst
Prepayment Model
GoNPay introduces a first-of-its-kind prepayment system for municipal services. Citizens can load their digital wallet and pay for electricity, water, and more, before they use. This ensures municipalities receive revenue instantly, rather than waiting 30–90 days. No more overdue bills, no debt collection, no service delays. It’s a model built for efficiency, accountability, and sustainability. More cash flow. Better service delivery.
Two-Way Wallet Functionality
GoNPay goes beyond simple payment, it’s a two-way digital wallet. Municipalities and businesses can issue instant refunds, rewards, or credits. Citizens can prepay for services or receive disbursements in real time. The built-in loyalty program rewards citizens every time they prepay and for keeping a positive wallet balance, turning responsible bill payments into real, redeemable benefits. It’s built for flexibility, with financial interaction at the core. One wallet, multiple functions.
Data-Driven Governance
With every transaction, GoNPay generates valuable, real-time data. Cities gain visibility into citizen payment behavior and service demand. Track revenue patterns, monitor usage trends, and forecast more accurately. This empowers smarter policy decisions and proactive service planning. Transparency becomes a tool for transformation. The future of governance is informed.
Innovation That Empowers Cities
GoNPay is a breakthrough in how citizens and cities connect.
Get started
Prepay Before You Use
GoNPay introduces South Africa’s first wallet-based prepayment system for municipal services, allowing residents to load funds and pay upfront for water, electricity, and more. No more overdue bills or disconnected services.
Fully Digital, Always On
Designed for mobile-first use, GoNPay eliminates the need for in-person visits or physical infrastructure. Payments, tracking, and account management all happen securely through your phone, anytime, anywhere.
Reduces Municipal Debt & Boosts Revenue
By shifting from postpaid to prepaid, municipalities can reduce debt recovery costs, improve cash flow, and deliver better services with greater financial stability.
Real-Time Usage + Loyalty Rewards
Users gain live insight into consumption and are rewarded with loyalty points for positive payment behavior. It’s a smarter system that promotes accountability and turns everyday habits into long-term savings.
who it’s for
GoNPay connects municipalities, citizens, and businesses
Creating a smarter, more efficient city for everyone.
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1. For Municipalities
Smarter revenue control. Better service delivery.
GoNPay enables local governments to move from manual, postpaid systems to a fully digital, prepaid model, improving revenue collection, reducing debt risk, and enhancing cash flow for better service planning.Benefits:
- Prepaid billing means upfront revenue
- Lower admin and debt recovery costs
- Real-time usage and payment tracking
- Strengthens trust and service delivery
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2. For Citizens
Total control of your municipal payments – anytime, anywhere.
With GoNPay, everyday South Africans can easily prepay for services like electricity and water, settle fines, and manage usage through a secure mobile wallet. It’s simple, fast, and rewarding.Benefits:
- Load your wallet and pay before you use
- Settle traffic fines and monthly bills easily
- Monitor usage and manage your spending
- Earn loyalty points for good payment behavior
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3. For Businesses in the City
Empowering businesses to support smarter service delivery.
GoNPay allows corporates and property groups operating in the city to actively contribute to better urban infrastructure by adopting prepaid models for their operations and tenants.Benefits:
- Ensure timely utility payments for business premises
- Support the city’s move toward financial sustainability
- Reduce service disruption with prepaid control
- Enhance your corporate image through civic participation
Pay your bill
anywhere
anytime
Go digital. Go prepay. GoNPay
frequently asked questions
Curious? We have answers.
What is GoNPay?
GoNPay is a smart digital wallet that lets you prepay for municipal services like electricity and water, as well as settle traffic fines and monthly bills — all in one place.
How do I get started with GoNPay?
Simply download the COJ (City of Johannesburg) app, create your GoNPay wallet, and load funds using any major bank card. From there, you can start prepaying for services instantly.
What services can I pay for with GoNPay?
With GoNPay, you can:
- Prepay for electricity and water
- Pay traffic fines and accident reports
- Settle monthly utility bills
- More services will be added as we expand.
Is GoNPay safe to use?
Yes. GoNPay uses bank-grade security and encryption to protect your transactions and personal information. Your wallet is linked to your secure account and is only accessible by you.
What is the benefit of prepaying for services?
Prepaying helps you avoid overdue notices, stay on top of your usage, and manage your spending. It also ensures better service delivery by improving revenue collection for municipalities
Can I track how much electricity or water I’m using?
Yes. GoNPay gives you real-time visibility into your usage so you can monitor and manage consumption more effectively.
What are loyalty rewards and how do I earn them?
You earn loyalty points every time you use GoNPay to pay for a municipal service — and even for keeping a positive balance in your wallet. Points can be redeemed for future payments and rewards.
Do I need to go to a municipal office to use GoNPay?
No. GoNPay is fully digital. Everything — from loading your wallet to making payments — happens securely online through your phone or device.
Who can use GoNPay?
Anyone living or operating in the City of Johannesburg who pays for municipal services — including citizens, tenants, landlords, and businesses.
Where can I get support if I need help?
You can contact our support team via the COJ app, or email support@gonpay.co.za for assistance.