Who is collecting your data?
GoNPay (“we”, “us”, or “our”) is a digital payment platform designed to make municipal payments smarter, safer, and more convenient. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our website, mobile app, or services.
We recognise the importance of safeguarding your personal information and are fully committed to protecting your rights in line with South Africa’s Protection of Personal Information Act (POPIA) and any other applicable data protection laws.
GoNPay acts as the Responsible Party (Controller) of your personal data and takes full responsibility for how your information is handled.
What data do we collect?
We may collect the following personal data:
- Identity and contact information: Name, email address, mobile number
- Transactional data: Payments made through GoNPay, wallet balances, transaction history
- Usage data: How you use the app or website, including interactions and preferences
- Technical data: IP address, browser type, device information, cookies
- Communication data: When you contact our support team or engage with us on digital platforms
How do we collect your data?
We collect personal data in the following ways:
- Directly from you: When you register an account, load your wallet, make a payment, contact support, or sign up for updates
- Automatically: When you use the app or website, via cookies, analytics tools, and device settings
Third parties: From your bank, municipality, or mobile network provider (where applicable and permitted)
How we use your data
We only use your personal data to:
- Provide, manage, and improve your experience with GoNPay
- Facilitate payments and prepayments for services like electricity, water, and traffic fines
- Communicate service updates, transaction confirmations, and rewards
- Comply with legal or regulatory requirements
- Enhance platform performance through analytics and usage patterns
- Offer loyalty rewards and other features designed to improve your user experience
We do not sell your personal data.
Why we need your data
Your data enables us to offer a safe and efficient platform. Without some of this data, we may not be able to provide the GoNPay services you rely on, such as secure payments, wallet functionality, and account support.
How long we keep your data
We retain your personal data only as long as necessary for the purposes it was collected, and in line with legal, operational, or regulatory requirements. When no longer required, your data will be securely deleted or anonymised.
When we share your data
We may share your data:
- With municipalities or utility providers to process payments or prepayments
- With trusted service providers (e.g., payment processors, fraud prevention services)
- When required by law or a legal authority
With your explicit permission, for any other purpose that enhances your GoNPay experience
Your rights
You have the right to:
- Access and request a copy of your personal data
- Correct or update your personal information
- Object to processing or request deletion (subject to legal obligations)
- Withdraw consent at any time
To exercise these rights, contact: support@gonpay.co.za
Cookies and tracking
GoNPay uses cookies and analytics tools to improve your browsing and payment experience. You can manage your cookie preferences in your browser settings.
Need more information?
If you have any questions about how we handle your personal data, reach out to us at:
Email: support@gonpay.co.za
Address: 34 Culross Road, Bryanston