Terms of service

Welcome to GoNPay. These Terms of Service (“Terms”) govern your use of our website, mobile platforms, and services (“Services”). By accessing or using GoNPay, you agree to these Terms and our Privacy Policy.

Overview of Services

GoNPay is a digital platform that enables secure access to municipal services and payments, including:

    • Digital payments for rates and taxes, traffic fines, accident reports, and prepaid water and electricity.
    • Submitting and tracking service requests (e.g., billing inquiries, meter readings, refunds).
    • Accessing real-time utility usage.

Eligibility

You must be at least 18 years old and capable of forming a legally binding agreement to use our Services. By registering, you confirm that the information provided is accurate and current.

Account Registration and Security

You may be required to create an account to access certain features. You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activity that occurs under your account.
  • Informing us immediately if you suspect unauthorized access.

Use of Services

You agree to use GoNPay only for lawful purposes. You must not:

  • Misuse the Services or attempt unauthorized access.
  • Submit false or misleading information.
  • Use the platform to harass, abuse, or harm others.

Payment Terms

All payments processed through GoNPay are subject to verification and the terms of the third-party payment providers. While we strive for accuracy, billing errors may occur and will be corrected upon discovery.

Data and Privacy

Your data is handled according to our [Privacy Policy]. By using our Services, you consent to the collection and processing of your information as outlined therein.

Intellectual Property

All platform content, trademarks, logos, and design elements are owned by GoNPay or licensed to us. You may not reproduce, distribute, or exploit any part of the platform without our written permission.

Service Availability

We strive to keep the platform available at all times but do not guarantee uninterrupted access. Scheduled maintenance or technical issues may cause temporary downtime.

Limitation of Liability

GoNPay is provided “as is” and “as available.” We do not warrant that the Services will be error-free. To the maximum extent permitted by law, GoNPay will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

Changes to Terms

We may update these Terms periodically. If we make significant changes, we will notify users via the platform. Continued use of the Services after such updates constitutes acceptance of the revised Terms.

Termination

We reserve the right to suspend or terminate access to the platform if we reasonably believe you have violated these Terms or used the Services in a harmful way.

Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of South African courts.

Contact Us

For questions or concerns about these Terms, please contact:
GoNPay Support Team
Email: support@gonpay.co.za